Crestline Hotels & Resorts

  • Shuttle Driver

    Hotel Name Hampton Inn & Suites El Paso Airport
    Posted Date 1 month ago(8/22/2019 6:54 PM)
    Job Location
    US-TX-El Paso
  • Overview

    The Van and Shuttle Driver will drive guests to area locations within a mile radius of the hotel.


    • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
    • Maintain knowledge of: a) scheduled daily activities. b) daily arrivals/departures, house count. c) features and services provided by the hotel. d) hours of operation of each outlet. e) parking facilities, layout, hours of operation, prices and procedures.
    • Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.
    • Drive guests to desired location within a one mile radius of the hotel
    • Ensure security of vehicle and its keys.
    • Relay accurate directions to guests/visitors on inquires regarding destinations within the local area.
    • Inspect vehicle on a daily basis
    • Report any vehicle/safety hazards;
    • Follow designated procedures for vehicle accidents, breakdowns and incidents.



    Education & Experience:

    • Valid drivers' license.
    • Excellent driving record.
    • Thorough knowledge of local areas and roads. 
    • 3+ years experience driving vehicles.
    • Good understanding of the English language.
    • Able to drive all types of vehicles. Compute basic arithmetic.
    • Ability to communicate effectively with others both verbally and written.
    • Provide excellent customer service and maintain a professional demeanor.
    • Maintain concentration and think clearly under all driving conditions.
    • Work in variable weather conditions.
    • Ensure security of vehicles and hotel property. 
    • Maintain confidentiality of guest information and pertinent hotel data. 
    • Perform assignments with minimal supervision. 
    • Work cohesively with co-workers as part of a team.

    Must have:

    High school graduate or equivalent vocational training certificate. Prior training in guest relations. Knowledge of vehicle maintenance. Previous experience in a similar position in the Hospitality industry preferred.


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