Crestline Hotels & Resorts

  • Bellperson/ Valet-Flexible Availibility

    Job Location US-CA-Los Angeles
    Posted Date 1 week ago(1/9/2019 9:21 PM)
    ID
    2019-22456
    Hotel Name
    Hilton Checkers
    Type
    Full-Time
    Bonus/Incentive Pay
    Not Applicable
  • Overview

    The Bellman/Valet person will assist guests with luggage, will drive, park and retrieve guest visitor vehicles as they arrive and depart from the hotel. He/she may take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

     

     

    Responsibilities

    • Transport guest luggage from the point of arrival at the hotel to their assigned room.
    • Transport guest luggage from current room to reassigned room for room changes.
    • Transport guest luggage from their room to the point of departure from the hotel.
    • Assist in locating guest's lost luggage.
    • Correctly tag, store and retrieve luggage from holding room.
    • Identify and explain hotel facilities and features to guests while escorting them to their room.
    • Identify fire exit closest to guest's room and explain safety features of assigned room.
    • Demonstrate use of room key to guests.
    • Place guest luggage inside room.
    • Identify and explain guest room features to include use of: a) air conditioning/heat units and thermostat controls b) telephone c) television d) clock radio e) guest services directory f) mini-bar g) in room safe h) lights i) bathroom amenities j) valet/laundry services k) door lock l) ice and vending areas Offer packing/unpacking service, explain pressing and laundry service.
    • Relay accurate directions to guests on inquiries of transportation within the local area.
    • Maintain accurate log record of guest calls for Bell Person assistance.
    • Answer Bell Stand telephone within 3 rings using correct greeting and telephone etiquette.
    • Remain in assigned post position, maintaining correct stance.
    • Retrieve guest dry cleaning/laundry from their rooms and deliver to (where applicable).
    • Deliver items to guest rooms promptly to include: a) messages b) mail, faxes c) packages d) flowers e) sundry items requested by guest f) gift items Deliver newspaper by a.m. to specified guest rooms.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
    • Maintain knowledge of: scheduled daily activities, daily arrivals/departures, house count.
    • Direct attention to Door Person to receive signals.
    • Greet arriving guest/visitiors;bid farewell to departing guests/visitorsand invite them to return.
    • Assist guest and visitors into and out of their vehicles.
    • Communicate parking procedures to guests/visitors.
    • Take possesion of and park vehicle. Document location of vehicles parked in parking facility.
    • Ensure security of vehicle and its keys. Date/time stamp vehicle parking ticket and file.
    • Hold vehicles at at hotel entrance areas. Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
    • Follow department procedures for retrieving a vehicle without a guest claim ticket.
    • Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to manager.
    • Follow designated procedures for vehicle accidents, breakdowns and incidents.

     

    Qualifications

    Open availibility*

     

    Education:  Some high school experience preferred.

     

    Experience:  Six months to one year related experience preferred.

     

    Other Requirements:

    • Valid (state) drivers license.
    • Must know how to drive manual vehicles
    • Good driving record.
    • Must have good understanding of the English language.
    • Ability to communicate effectively with others both verbally and written.
    • Provide excellent customer service and maintain a professional demeanor.
    • Ability to compute basic arithmetic.

    EEO/AA Employer Disclosure

    Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.