Crestline Hotels & Resorts

  • Coffee Shop Supervisor

    Job Location US-GA-Atlanta
    Posted Date 1 week ago(12/6/2018 8:18 AM)
    Hotel Name
    Emory Conference Center Hotel
    Bonus/Incentive Pay
    Not Applicable
  • Overview

    The Coffee Shop Supervisor directs the operation of the coffee shop to provide good quality service, food and beverage presentation and guest experience.


    To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 


    Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays


    • Performs all POS duties, front and back of the house functions including opening and closing procedures, coordinating with management as necessary.
    • Train workers in beverage/food preparation, and in service, sanitation, and safety procedures. 
    • Compile and balance cash receipts at the end of the day or shift. 
    • Perform various financial activities such as cash handling, deposit preparation, and payroll. 
    • Supervise and participate in coffee shop cleaning activities. 
    • Control inventories of beverage, food, equipment, re-sale items and report shortages to designated personnel. 
    • Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services. 
    • Observe and evaluate workers and work procedures to ensure quality standards and service, and participate in disciplinary documentations. 
    • Specify production and time sequences and workstation and equipment arrangements. 
    • Forecast staff, equipment, and supply requirements based on business demand. 
    • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards. 
    • Assign duties, responsibilities, and work stations to employees in accordance with work requirements. 
    • Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems. 
    • Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets. 
    • Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety. 
    • Record production, operational, and personnel data on specified forms. 
    • Develop equipment maintenance schedules and arrange for repairs. 
    • Resolve customer complaints regarding service. 




    Education & Experience:


    • High school diploma or GED plus 1 year of related experience; or any equivalent combination of education and experience which provides the above knowledge, skills and abilities.
    • 2 years experience as Coffee/Restaurant Supervisor.
    • Must have good understanding of the English language and  previous guest/customer relations training. 
    • Must be TIPS, CARE (or equivalent) certified, or become certified by first day on the job.

    EEO/AA Employer Disclosure

    Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.


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