Crestline Hotels & Resorts


    Job Location US-CA-Los Angeles
    Posted Date 3 weeks ago(11/20/2018 3:36 PM)
    Hotel Name
    Hilton Checkers
    Bonus/Incentive Pay
    Not Applicable
  • Overview

    The Front Desk Clerk will serve as ambassador to the hotel handling all check-in and check-outs, answering incoming calls while upholding Guest Service Standards.


    • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
    • Maintain positive guest relations at all times.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
    • Obtain assigned bank and ensure accuracy of contracted monies.
    • Keep bank secure at all times.
    • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
    • Process all guest check-ins.
    • Verify registration card information with the guest.
    • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
    • Direct Bell Person to escort guest and transport their luggage to the room.
    • Handle overbooked or walked in guests.
    • Accept and record wake-up call requests.
    • Monitor, send and distribute guest faxes.
    • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
    • Resolve discrepancies on the room status report with Housekeeping.
    • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
    • Process all check-outs.
    • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.


    **Open availibilty, we'd like for whoever takes this role on to train for night audit as well**


    Education & Experience:High school graduate or equivalent vocational training certificate. Compute basic arithmetic. Must have good understanding of the English language. Good communication skills both verbal and written. Provide excellent customer service and maintain a professional demeanor. Ability to input and access information in the property management system/computers/point of sales system. Some college or training in Hospitality Industry. Previous experience as a Front Desk Agent is desirable but not required. Must have a flexible schedule and be available to work mornings, evenings, weekends and holidays.

    EEO/AA Employer Disclosure

    Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.


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