Crestline Hotels & Resorts

  • Night Audit Supervisor

    Job Location US-GA-Atlanta
    Posted Date 6 days ago(11/8/2018 11:55 AM)
    ID
    2018-21904
    Hotel Name
    Emory Conference Center Hotel
    Type
    Full-Time
    Bonus/Incentive Pay
    Not Applicable
  • Overview

    The Night Audit Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, all night audit task completion, and guest service as possible. He/She will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, ensuring to complete all shift checklists and presenting statements to and collecting payments from departing guests

     

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

    Responsibilities

    • Greet, register, and assign rooms to guests of hotels or motels.
    • Verify customers' credit, and establish how the customer will pay for the accommodation.
    • Contact housekeeping or maintenance staff when guests report problems.
    • Make and confirm reservations.
    • Issue room keys and escort instructions to bellhops.
    • Keep records of room availability and guests' accounts, manually or using computers.
    • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
    • Compute bills, collect payments, and make change for guests.
    • Record guest comments or complaints, referring customers to managers as necessary.
    • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
    • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
    • Plan, schedule or supervise the work of other employees.
    • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
    • Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
    • Assists in training of new associates and maintains constant training of agents as cashiers.
    • Ensures all members of the staff are completely familiar with all hotel emergency procedures.
    • Works with desk agents to balance at end of shift and ensures completion of shift checklist.
    • Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Maintain complete knowledge of, or where to access to following information: a) all hotel features/services, hours of operation. b) All room types, numbers, layout, decor, appointments and location. c) All room rates, special packages and promotions. d) Daily house count and expected arrivals/departures. e) Room availability status for any given day. f) Verify correct group billing information with the group’s contract and BEO
    • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
    • Pick up, count and maintain bank. Secure bank at all times.
    • Read the log book daily, and record all pertinent information in the log book.
    • Process currency exchange and payments to guest accounts.
    • Process adjustments, rebates, paid outs and credits as required.
    • Operate P.M.S. (Property Management System) and maintain security of system.
    • Verifies and makes corrections to the Room Rate Report.
    • Post and audit Banquet charges.
    • Adjust outside Vendor activity.
    • Reconcile telephone calls and miscellaneous accounts.
    • Backup computer system files.
    • Verifies that all checks are closed, and closes and logs any open check in the P.O.S. (Point of Sale) system.
    • Prints Food & Beverage end of day reports.
    • Audit Food & Beverage cashiers work and correct discrepancies.
    • Audit Rooms Cashiers work and correct discrepancies.
    • Audit all miscellaneous charges. (Banquets, Bars etc.)
    • Verifies package postings on house accounts. 
    • Input all sales figures into the P.M.S. and balance all accounts (Property Management System).
    • Run Room & Tax verifying that all room rates posted.
    • Verify Cashiers Report to drop log and paperwork.
    • Record room statistics.
    • Close P.O.S. after all work is balanced.
    • Run end of day program and close day.
    • Check that interfaces are up and running.
    • Run daily Flash Reports and distribute accordingly.
    • Run morning reports and backup reports and distribute accordingly.
    • Print express check out folios and distribute.
    • Log off any open terminal sessions and brief incoming team with any daily activity updates.
    • Review Night Audit checklist and verify that all work has been completed.
    • Restock all printers.
    • Fill out and deposit payment and corresponding checks.
    • Review status of assignments and any follow-up action with on-coming Supervisor.
    • Document maintenance needs on work orders and submit to Manager/Supervisor.
    • Attend monthly department meetings and training sessions as necessary.

     

    Qualifications

    Education & Experience:

    • High School Graduate or General Education Degree (GED).
    • Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk.
    • Basic computer skills required.

    EEO/AA Employer Disclosure

    Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

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