The Front Office Manager is responsible for the successful operation and administration of all front office departments to include: front desk, bell/door, PBX, concierge (if applicable). The Front Office Manager must ensure that the department is continually balanced while focusing on providing an exceptional experience to every guest and maximizing department profitability at the same time. The Front Office Manager is responsible for ensuring that all front office operations are carried out professionally, to standards and at the highest level of service. The Front Office Manager will achieve desired outcomes by planning, implementing and controlling effective departmental strategies that drive results and through the creation, development and maintenance of a competent, motivated and empowered front office staff. The Front Office Manager will effectively lead, train, coach, motivate, engage and provide feedback to the front office staff, supervisors and managers on a daily basis. The Front Office Manager will serve as the front office liaison to all other hotel departments.
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Education & Experience: