Crestline Hotels & Resorts

  • Room Inspector

    Job Location US-MD-Oxon Hill
    Posted Date 4 weeks ago(4 weeks ago)
    ID
    2018-21047
    Hotel Name
    Westin National Harbor
    Type
    Full-Time
    Bonus/Incentive Pay
    Not Applicable
  • Overview

    The Westin National Harbor is looking for a customer service driven, passionate for quality, energic, detailed oriented individual to join our team as a Room Inspector.

     

    The Room Inspector will follow the direction of the supervisors and manager to inspect the rooms cleaned by the housekeeping staff.

     

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

     

     

     

    Responsibilities

     

    • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
    • Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
    • Maintain accurate record of such and ensure security of keys.
    • Communicate additions or changes to the assignment sheets as they arise throughout the shift.
    • Inspect supply levels of floor closets.
    • Assign designated personnel to rectify any deficiencies.
    • Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
    • Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
    • Directly contact Room Attendant and relay any deficiencies to be corrected.
    • Update room status after approving cleanliness and condition in accordance with departmental standards.
    • Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
    • Check DND rooms and verify status.
    • Mark dirty sheets of randomly selected assigned rooms and follow up to ensure
    • Room Attendant's have changed bed sheets.
    • Counsel Room Attendants on any discrepancies.
    • Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.
    • Directly contact respective personnel and relay any deficiencies to be corrected.
    • Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
    • Contact Engineering directly for urgent repairs.
    • Conduct training of staff as assigned.
    • Provide feedback on staff performance to manager.
    • Report disciplinary problems to manager and participate in the counseling of employees.
    • Document pertinent information in department log book.
    • Complete all paperwork and closing duties before leaving.
    • Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
    • Check P.M. reports for accuracy and completeness.
    • Complete night counts in accordance with departmental standards.

          

     

    Qualifications

    Education & Experience:

     

    At least one year of experience in a housekeeping or laundry role.

    A passion for delivering exceptional levels of service to our guest.

    An Attention to details.

    Strong communication skills both verbal and written.

    Must have dependbale transportation to and from work.

    Flexible schedule including evenings, weekends, & holidays.

    Proficiency, preferred with computers and programs; including Microsoft Office.

     

    EEO/AA Employer Disclosure

    Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

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