Crestline Hotels & Resorts

  • Sales Manager

    Job Location US-MD-Linthicum Heights
    Posted Date 2 weeks ago(6/8/2018 12:51 PM)
    Hotel Name
    Westin Baltimore Washington Airport
    Bonus/Incentive Pay
  • Overview

    We are currently hiring for a Sales Manager. The ultimate mission of this role will be to solicit, sell, and contract rooms for assigned market in coordination with transient demand patterns and existing group business in order to maximize hotel room and related revenues.


    • Creates and executes strategic sales plans to identify, attract and retain appropriate business to hotel
    • Outside Sales solicitation activities to grow group rooms and related revenue
    • Overnight travel for business related activities as needed
    • Skillfully respond to incoming leads and maximize conversion from all sources
    • Analyze and manage business opportunities to achieve the highest profit margins for department and hotel
    • Creatively sells available hotel space to maximize revenue
    • Obtains rooming lists, catering selection and set-up details from clients.
    • Finalizing BEO's and contacting customers for final counts as needed
    • Trace files to insure correct payment.
    • Proper procedures pre and post function to ensure payment.
    • Negotiate and finalizes contracts with in approved Crestline guidelines
    • Communicates with appropriate departments regarding set-up changes and final counts.
    • Ensures that guest rooms and meeting rooms are blocked.
    • Provide accurate forecasts to operational departments to ensure proper staffing
    • Establishes on- sight customer contact as needed and introduces customer to the service staff
    • Follows-up with clients after each function to insure satisfaction and solicit for additional business
    • Ensure proper usage and that all required information is entered into sales software including all significant client communication
    • Conducts oneself at all times in a professional business manner, acts as a professional representative of the hotel and an enthusiastic member of the sales team
    • Volunteers and assists other sales members as needed in the achievement of their goals to ensure departmental goals are met
    • Ensures Business Plan and related action plans are executed as established
    • Position may be required to occasionally work flexible hours and weekends
    • Other responsibilities as assigned by Supervisor
    • Responsibilities are subject to change


    Education & Experience: 


    • Must have a high school diploma or GED plus one to two years experience in hotel and/or conference center sales; or any equivalent combination of education and experience which provides the above knowledge, skills and abilities. Conference center experience preferred.
    • Two to four years related experience.
    • Ability to effectively and efficiently utilize a variety of computer programs, i.e., Word, Excel, MICROS, property management system, timekeeping system, etc.



    Preferred Skills and/or Education:

    • Hotel Sales Experience
    • Opera and M3 system experience

    EEO/AA Employer Disclosure

    Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.


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