Crestline Hotels & Resorts

  • Sales Manager

    Job Location US-DC-Washington
    Posted Date 3 weeks ago(6/5/2018 12:21 PM)
    Hotel Name
    Phoenix Park Hotel
    Bonus/Incentive Pay
  • Overview

    We are currently hiring for a Sales Manager. The ultimate mission of this role will be to solicit, sell, and contract rooms for assigned market in coordination with transient demand patterns and existing group business in order to maximize hotel room and related revenues.


    To accomplish this the Sales Manager will be responsible for maintaining and growing relationships with existing accounts and soliciting for new group sales accounts.  


    Hotel Description:

    The recently renovated Phoenix Park Hotel is a historic 1920’s Washington, DC hotel with updated and modern sophistication. The 149-room hotel features modern amenities and luxurious suites with high end features such as private terrace views, a fireplace and wet bar complete with style and comfort. Located in the heart of Capitol Hill just steps from Union Station and the U.S. Capitol, the hotel features 5,000 square feet of unique meeting and event space with custom menus by our top notch chef. The Dubliner, our classic Irish restaurant and bar has been a well-known staple serving constituents on Capitol Hill for decades. Serving authentic Irish/American cuisine with nightly entertainment, it is a highlight for the corporate and leisure traveler alike. The Sales Manager at the Phoenix Park Hotel is an integral part of the team, helping to grow current account relationships and finding and attracting new accounts and customers to the hotel in the fast-paced and ever-changing Washington, DC climate.




    Key Accountabilities:

    • Creates and executes strategic sales plans to identify, attract and retain appropriate business to the hotel
    • Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication
    • Attend trade shows, industry meetings and community events
    • Overnight travel for business related activities as needed
    • Prepare sales proposals for, meet with and entertain clients as deemed appropriate based on individual clients and accounts
    • Skillfully respond to incoming leads and maximize conversion from all lead sources
    • Analyze and manage business opportunities to achieve the highest profit margins for department and hotel
    • Knowledge of local market trends, competition and key accounts of the hotel
    • Creatively sells available hotel space to maximize revenue
    • Negotiate and finalize contracts within approved Crestline guidelines
    • Ensure proper usage and that all required information is entered into sales software including all significant client communication
    • Establishes on-sight customer contact as needed and introduces customer to the service staff
    • Follows-up with clients after each function to ensure satisfaction and solicit for additional business
    • Conducts oneself at all times in a professional business manner, acts as a professional representative of the hotel and an enthusiastic member of the sales team
    • Volunteers and assists other sales members as needed in the achievement of their goals to ensure departmental and hotel goals are met
    • Assists Director of Sales with annual business plan and budget
    • Executes and drafts sales action plans
    • Admin responsibilities may include:
      • Obtaining rooming lists, catering selection and set-up details from clients
      • Finalizing BEO's and contacting customers for final counts as needed
      • Trace files to ensure correct payment
      • Proper procedures pre and post function to ensure payment
      • Communicates with appropriate departments regarding set-up changes and final count
      • Ensures that guest rooms and meeting rooms are blocked
      • Provide accurate forecasts to operational departments to ensure proper staffing
    • Position may be required to occasionally work flexible hours and weekends
    • Other responsibilities as assigned by Supervisor
    • Responsibilities are subject to change


    Education & Experience: 


    • Must have a high school diploma or GED plus one to two years experience in hotel and/or conference center sales; or any equivalent combination of education and experience which provides the above knowledge, skills and abilities. Conference center experience preferred.
    • Two to four years related experience.
    • Ability to effectively and efficiently utilize a variety of computer programs, i.e., Word, Excel,Visual One, property management system, timekeeping system, etc.



    Preferred Skills and/or Education:

    • Hotel Sales Experience

    EEO/AA Employer Disclosure

    Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.


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