Crestline Hotels & Resorts

  • Complex Sales Manager

    Job Location US-DC-WASHINGTON
    Posted Date 4 weeks ago(5/30/2018 4:22 PM)
    Hotel Name
    Courtyard Washington Downtown/Convention Center
    Bonus/Incentive Pay
  • Overview

    We are currently hiring for a Complex Sales Manager for the Courtyard & Residence Inn Washington Downtown Convention Center. The ultimate mission of this role will be to solicit, sell, and contract rooms for assigned market in coordination with transient demand patterns and existing group business in order to maximize hotel room and related revenues.


    To accomplish this the Complex Sales Manager will be responsible for maintaining and growing relationships with existing accounts and soliciting for new group sales accounts.  


    Hotel Description:

    The Courtyard and Residence Inn Washington Downtown/Convention Center is a brand new build in the heart of downtown Washington, DC set to open in September 2018. Located steps from the Walter E. Washington Convention Center and CityCenter DC the hotel is a combined 504 guest rooms and suites with over 10,000 square feet of meeting space. Meeting and event space includes a 4th floor terrace, rooftop terrace and three unique hospitality suites with unique and high end finishes to attract both the leisure and corporate traveler. The complex is a unique combination of the Courtyard and Residence Inn by Marriott brands that guests know and love, with upgraded features such as a rooftop fitness center and yoga area and an on-site full service restaurant and bar, as well as a custom guest room design package. As a part of the pre-opening sales team, the sales manager will be an integral part in helping to establish and grow their client base during an exciting time in the hotel’s pre-opening phase.



    • Creates and executes strategic sales plans to identify, attract and retain appropriate business to the hotel
    • Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication
    • Attend trade shows, industry meetings and community events
    • Overnight travel for business related activities as needed
    • Prepare sales proposals for, meet with and entertain clients as deemed appropriate based on individual clients and accounts
    • Skillfully respond to incoming leads and maximize conversion from all lead sources
    • Analyze and manage business opportunities to achieve the highest profit margins for department and hotel
    • Knowledge of local market trends, competition and key accounts of the hotel
    • Creatively sells available hotel space to maximize revenue
    • Negotiate and finalize contracts within approved Crestline guidelines
    • Ensure proper usage and that all required information is entered into sales software including all significant client communication
    • Establishes on-sight customer contact as needed and introduces customer to the service staff
    • Follows-up with clients after each function to ensure satisfaction and solicit for additional business
    • Conducts oneself at all times in a professional business manner, acts as a professional representative of the hotel and an enthusiastic member of the sales team
    • Volunteers and assists other sales members as needed in the achievement of their goals to ensure departmental and hotel goals are met
    • Assists Director of Sales with annual business plan and budget
    • Executes and drafts sales action plans
    • Admin responsibilities may include:
    • Obtaining rooming lists, catering selection and set-up details from clients
    • Finalizing BEO's and contacting customers for final counts as needed
    • Trace files to ensure correct payment
    • Proper procedures pre and post function to ensure payment
    • Communicates with appropriate departments regarding set-up changes and final count
    • Ensures that guest rooms and meeting rooms are blocked
    • Provide accurate forecasts to operational departments to ensure proper staffing
    • Position may be required to occasionally work flexible hours and weekends
    • Other responsibilities as assigned by Supervisor
    • Responsibilities are subject to change



    • Must have a high school diploma or GED. Bachelor’s degree preferred.
    • One to two years experience in hotel and/or conference center sales; or any equivalent combination of education and experience which provides the above knowledge, skills and abilities.
    • Ability to effectively and efficiently utilize a variety of computer programs, e.g., Word, Excel, PowerPoint, Outlook, property management system, sales software, timekeeping system, etc.
    • Requires good communication skills, both verbal and written. Must be able to speak, read, write, and understand English.
    • Advanced knowledge of sales skills, revenue management, writing and executing action plans, and hotel operations.
    • Able to set priorities, plan, organize, and delegate.



    Preferred Skills and/or Education:

    • Hotel Sales Experience
    • Must have experience at a similar size and quality hotel.
    • Ability to effectively and efficiently utilize a variety of computer programs, e.g., Word, Excel, PowerPoint, Outlook, property management system, sales software, timekeeping system, etc.
    • Requires good communication skills, both verbal and written. 

    EEO/AA Employer Disclosure

    Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.


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