Crestline Hotels & Resorts

  • Executive Meetings Manager (Overtime Eligible Manager)

    Job Location US-CA-San Francisco
    Posted Date 4 days ago(5/17/2018 2:54 PM)
    Hotel Name
    Marriott Fisherman's Wharf San Francisco
    Bonus/Incentive Pay
  • Overview

    The EMM (Executive Meetings Manager) at the Marriott Fisherman's Wharf serves a dual role at this location.  S/he is responsible for discussing and coordinating all details of a conference/meeting with the client and communicates this information through respective hotel department heads after the sales contract has been signed.  S/he also will ensure that any catering related goals and groups with their needs are coordinated.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily - basic knowledge of F&B operations, menus and upselling opportunities, able to conduct site visits as necessary and to make sales/catering related calls/visits to clients on behalf of the hotel.

    • Communicate accurate information on in-house groups to help hotel associates service their needs most completely. Maintains daily contact with in-house groups.
    • Anticipates (or reacts to) group problems and provides solutions.
    • Maintains effective communication, with all necessary contacts, regarding group business, reports of conventions, copies of correspondence and memos.
    • Work with Accounting & Front Office team to ensure that billing is accurate before it is sent to clients

    At least 2 years of experience in similar field (coordinator/EMM/Select Service Sales with F&B); hotel background preferred.  This management position is non exempt and will typically work a 9.5 hr workday/47.5 workweek as an average.


    Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.




    • Responsible for ensuring that information regarding to set up and breakdown of all Sales & Catering functions are communicated via Banquet Event Orders (BEO).
    • Remains up-to-date with hotel events and guests, as they affect the areas of responsibilities
    • Achieve or exceed catering sales goals.
    • Evaluates potential business for existing and new markets.
      • Ensures that all guest checks, payments, master folios and advanced deposits are submitted to accounting; ensures that any other group information, which is necessary and/or helpful for successful convention business, is submitted to appropriate departments.
      • Understands and works closely with Banquet and F&B team to ensure guest needs are met
      • Responsible for knowing and abiding by all department, hotel and company policies and procedures.
      • Other duties as assigned.


    • Accuracy - Ability to perform work accurately and thoroughly.
    • Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
    • Competitiveness - Willingness to strive to get ahead or to finish projects.
    • Decision Making - Ability to make critical decisions while following company procedures.
    • Detail Oriented - Ability to pay attention to the minute details of a project or task.
    • Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
    • Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
    • Self Confident - The trait of being comfortable in making decisions for oneself.
    • Communication, Oral - Ability to communicate effectively with others using the spoken word.
    • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
    • Accountability - Ability to accept responsibility and account for his/her actions.
    • Management Skills - Ability to organize and direct oneself and effectively supervise others.


    Education & Experience:

    Must have a high school diploma or GED plus at least three (3) years of experience in hotel convention services, sales, or banquet management; or any equivalent combination of education and experience which provides the above knowledge, skills and abilities.  A bachelor’s degree is preferred.


    Computer Skills:

    Must have ability to effectively and efficiently utilize a variety of computer programs, i.e., Word, Excel, MICROS, property management system, timekeeping system, etc.  Knowledge of CI/TY system is preferred, but not required.


    Certificates & Licenses:

    Valid driver’s license


    Other Requirements:

    * Must have a high level of attention to detail. * Strong organizational skills to facilitate the coordination of all departments in fulfilling the client's requests. * Must have strong communication skills and detail oriented.

    EEO/AA Employer Disclosure

    Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.


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