JOB SUMMARY: Supports management in directing and coordinating activities of the room set up by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Completes all job duties in a warm, hospitable and welcoming manner.
Responsible for set up and breakdown of all Sales & Catering functions. Delegates and holds staff accountable for work assignments.
Responsible for the cleanliness of the entire banquet/conference center area.
Follows up with staff to ensure the completion of assigned tasks.
Assists co-workers whenever needed. Performs all duties of the Set Up Houseman.
Posts Set Up Houseman’s daily set-up and cleaning schedule.
Performs daily inspections of the tables, chairs and meeting rooms for repairs. Advises manager of needed repairs.
Remains up-to-date with hotel events and guests, as they affect the areas of responsibility.
Supervises and trains the Set Up staff in the proper method of Conference Houseman’s service. Proper methods are those within hotel and Crestline standards.
Provides linen set up in accordance to specific BEO requirements.
Assists with monthly and quarterly inventory counting procedures.
Responsible for knowing and abiding by all department, Crestline and hotel policies and procedures.
SUPERVISORY DUTIES: Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
SPECIFIC DUTIES OF A.M. SUPERVISOR
Inspects all morning meeting rooms to insure proper set-up and cleanliness.
Maintains a high sanitation standard in all meeting rooms.
Ensures the staff is in the proper uniform and properly shaven.
Ensures all scheduled afternoon and evening functions are set (if possible).
Assigns work sheet(s) to the housemen.
Ensures the staff clocks in and out for lunch/meal breaks.
Ensures the back hallway and storage areas are clean and equipment is put away.
Walks all meeting rooms not being used to ensure proper cleaning and storage procedures are being maintained.
At the end of all closing shift, trash cans need to be taken out.
AM supervisor needs to meet with PM supervisor to talk about the rest of the day, notify the PM supervisor of any room turns or sets for the next day.
EDUCATION and/or EXPERIENCE: High school diploma or GED preferred. Must have at least two years of experience in conference center/banquet set up. Previous supervisory experience preferred. Must be able to follow directions and get along well with others.