Crestline Hotels & Resorts

Area Vice President of Operations (Mid-Atlantic Region)

Job Location US-VA-Northern Virginia
Posted Date 3 weeks ago(2/2/2018 11:22 AM)
Hotel Name
Crestline Hotels & Resorts
Bonus/Incentive Pay


Crestline Hotels & Resorts LLC is one of the nations’ largest and most respected independent hospitality management companies. Founded in 2000, the company presently manages 113 hotels, resorts and conference and convention centers with nearly 16,000 rooms in 29 states and the District of Columbia. Crestline manages properties under such well-regarded brands as Marriott, Hilton and Hyatt, as well as independent, private label hotels and conference centers throughout the United States.


Crestline Hotels & Resorts is currently hiring for an Area Vice President of Operations – Mid-Atlantic Region. The ultimate mission of this role will be to provide unparalleled operational guidance over a branded portfolio (Marriott, Hilton, and Hyatt) of 10-15 Select Service, Extended Stay and/or Full Service hotels. Your ability to influence change, work across the organization, and have strong follow-through are critical.


This individual will oversee the Mid-Atlantic Region with specific focus on the greater Washington, DC/ Maryland/ and Northern Virginia territory. Candidates living in a major city in these areas is strongly preferred. 70–80% travel is required.


This is a phenomenal role for someone who is currently an Area General Manager, Regional Director or a highly experienced General Manager within a complex/dynamic hotel looking to go to the next level!


Positioned as one of Crestline’s Key Operations Leaders, this is a phenomenal opportunity to:

  • Lead the recruitment, retention and professional development of leadership teams at multiple hotels in very active and dynamic markets!
  • Spearhead the development and implementation of strategies for meeting revenue goals, market share performance, guest satisfaction, asset preservation and net operating income
  • Develop strong relationships and work with world-renowned hotel ownership groups
  • Be part of a company that has experienced significant growth over the last few years with additional plans for achievement and excellence

strong predictor of success for the Area Vice President of Operations will be the ability to: 

  • Balance strategic long-term planning with short-term execution in the region – your ability to balance the two amongst multiple hotels is critical
  • Develop cohesion with each Hotel’s General Manager and staff in order to maximize each one’s potential
  • Successfully partner with Hotel Ownership, all key Operations Executives, and Crestline as a whole to include both field and corporate staff
  • Ability to analyze and influence Market Share, Margin Growth and Guest Satisfaction


Key Accountabilities:

  • Assess the performance of each property’s leadership team
  • Evaluate progress and ensure accountability against defined goals and action plans, Review the property’s financial performance through a comprehensive review of the operating statement, the forecast, labor management and expense tracking tools, etc.
  • Engage in and evaluate the effectiveness of the sales and revenue management processes
  • Evaluate the guest experience by observing and interacting with guests and employees and by reviewing Brand performance reports, TripAdvisor rankings, etc.
  • Assess the level of employee satisfaction by speaking with employees at all levels and by reviewing reports such as the Associate Opinion Survey and employee turnover results
  • Monitor all PIP and Capital Improvement projects that are occurring on property to ensure that acceptable levels of quality are maintained and to minimize business disruption – i.e. revenue displacement as well as guest satisfaction. Ensure Ownership is briefed accordingly.
  • Conduct Property visits a minimum of 4X annually and more frequently for focus hotels.  Document, distribute and archive findings for timely follow-up.



  • Must have a solid six (6) to eight (8) years of previous General Manager experience within a Select Service and/or Extended Stay property; Bachelor’s degree in a related field from an accredited university/college.
  • Previous Area or Regional experience is critical
  • Strong Computer skills required – must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
  • Experience with hotel information systems required
  • Strong financial acumen – as the leader of a portfolio of multi-million dollar business units, you must have a strong understanding of Hotel financials (P&L), STR reports, and other critical financial and guest satisfaction measurements

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.


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