This position will service both the Hilton Garden Inn Magnificent Mile and Embassy Suites Downtown hotels. Complex Group Rooms Coordinator is responsible for the proper reservations processing of all contracted group room blocks. As the main point of contact for contracted groups' rooming requirements and issues the position must engage with a professional and efficient manner. Group Rooms Coordinator ensures that group contracted rooming requirements are met and that needs outside of the block are met or alternatives provided based on the needs of the hotel in achieving its financial goals. Group Coordinator has direct contact with key group personnel via phone, email, and in person. Position is also responsible for internal communication regarding group block status/issues/etc.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED): or Work Equivalent preferred
Experience: Prior hotel reservations experience preferred. OnQ experience preferred.
Computer Skills: Comfortable working with various systems including Excel
Certifications & Licenses:
Other Requirements: Working knowledge of Front Office procedures.