Crestline Hotels & Resorts

Assist Housekeeping Manager

US-CA-San Francisco
2 weeks ago
Marriott Fisherman's Wharf San Francisco
Bonus/Incentive Pay


The Assistant Housekeeping Manager will assist in the planning, direction, coordination and execution of all activities and personnel within the housekeeping and laundry (if applicable) departments.

As an Overtime Eligible Manager (OEM), s/he is responsible for ensuring that all housekeeping activities are carried out professionally, to standards and at the highest level of service. S/he will effectively lead, train, coach, motivate, engage and provide feedback to the housekeeping staff on a daily basis.


In the absence of a Director of Housekeeping, the Assistant will fulfill this role.




Other responsibilities include but not limited to:

  • Inspect work performed to ensure that it meets specifications and established standards.
  • Assist with planning and/or preparation of employee work schedules.
  • Perform or assist with cleaning duties as necessary.
  • Investigate complaints about service and equipment, and take corrective action.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Check equipment to ensure that it is in working order.
  • Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Instruct staff in work policies and procedures, and the use and maintenance of equipment.
  • Order and purchase equipment and supplies and Issue supplies and equipment to workers.
  • Evaluate employee performance, and recommend personnel actions such as promotions, transfers, 
  • Confer with staff in order to resolve performance and personnel problems, and to discuss company policies.
  • Establish and implement operational standards and procedures for the department
  • Recommend changes that could improve service and increase operational efficiency.
  • Maintain required records of work hours, budgets, payrolls, and other information.
  • Advise the front office of rooms ready for occupancy.
  • Prepare activity and personnel reports, and reports containing information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.


Must be able to meet physical requirements of the job which include being able to stand and walk for long periods of time to inspect and give guidance to staff.


Education &Experience: Bachelor’s degree in a related field from an accredited university/college plus at least three (3) years of related experience; or high school diploma or equivalent plus at least five (3) years of related experience; or any equivalent combination of education and experience that provides the above skills, knowledge and abilities.  


Computer Skills: Basic computer skills needed. Familiarity with Microsoft Office preferred. Experience with hotel information systems required.


Certificates & Licenses: First aid certification as required. CPR certification desired.

Other Requirements: Previous experience in hotel housekeeping supervision/management required

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.


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